Shipping & Processing Times for Canvases:
|Shipping Method||Fedex / USPS|
|Creation & Hand Stretching||3-5 Business Days|
|Shipping Time Frame||3-5 Business Days|
|Total||6-10 Business Days|
All orders are Made in the USA and are processed within 24 hours of placing them.
All canvas art will take a maximum of 10 business days but we do our best to get it to you before that time frame. During Holidays, please add 2-3 business days for production & shipping.
|Creation & Hand Stretching||3-5 Business Days|
|Shipping Time Frame||5-10 Business Days|
|Total||8-15 Business Days|
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we will process it and place your canvas on our production queue.
Please note that all canvases take 3–5 business days to create, frame and assemble before shipping. Once your canvas is ready, we will send you the tracking number by email and keep you posted on the package shipment progress.
We will send you tracking information within 24 hours of your order leaving the factory to the e-mail address your provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at email@example.com
1. Can I use my own picture for the background?
Ofcourse! Please email us at firstname.lastname@example.org with the image you want to use. We can then make a digital mockup (an example) of what the art would look like.
2. Can I change the bible verse? Can I use the background in Proverbs 3:5-6 #29 but use John 3:16?
Ofcourse, we can do any type of customization you want. Please email us at email@example.com and we'll talk alittle bit more about what you want and will create a digital mockup (an example) for you.
3. What happens when I place my order?
These canvases are made to order and handmade. From creation, hand stretching and packing will take about 3-5 business days. Shipping will take 3-5 business days as it's coming from Florida. However during the holiday season it may take up to an additional week.
We make sure to avoid using cheap Chinese materials or products. Doing so, we had to sacrifice our profit margin but now our canvases look much better than what you see from companies who use Chinese companies. Our canvases are made from 100% cotton with satin finishing. It gives the canvas a nice shiny or glossy look when its on your wall or when light shines onto it.
The framing is all done by hand. We hand-stretch the canvas over a pinewood frame about an inch thick. It makes it seem as if your canvas is like a door into that scene because it pops out of your wall. This is the exact same method that museums and galleries use when featuring other artists’ work. This type of presentation is called, “Gallery wrapped” :)
8. Where do you ship to?
Currently we only ship to the US, Canada, UK and Australia. We can ship to other countries but please contact me first so I can get a quote from Fedex.
9. I live in Canada (UK or Australia), do I have to pay custom duties?
This has never happened before because none of our canvases has gotten stuck in customs but if this does happen you will need to pay the custom duties for them to release it to you.
10. What is your return policy?
If you don't like it or if something is wrong, email or call us and we will either give you a refund or reship you a new canvas.
11. Do they come with a frame?
The canvases do not come with a traditional frame on the outer edges (like a picture frame). Also unlike a picture frame, they don't have glass around each panel. However they are hand stretched on a strong pinewood frame. This is the exact same method that modern galleries and exhibitions use for their canvases. It's because it makes the art pop out of the wall, giving it a 3D look and feel.
12. How heavy is it?
The canvases (depending on size) will weigh between 2-3kg or 4-6 pounds.
13. What is the frame made of?
The frame is made of pinewood.
14. How are they shipped, will they be damaged?
All canvases are carefully packaged. They are wrapped in plastic with cardboard corner guards and packaged in a cardboard box.
15. My Canvas is damaged!
If they are damaged please send us photos and email us immediately and we will either refund your money or send you a replacement.
16. I live in Hawaii or Alaska, why isn't shipping free?
Sorry but shipping to Alaska and Hawaii is not free. If you live in those 2 states, please select "Hawaii or Alaska" in the shipping options. Shipping will cost $55 per canvas.
Me and my team want you to feel comfortable enough to place your order with us. That's why we are staking our reputation with these 5 powerful promises:
We Promise that we Put Our Customers First to us. If it doesn't fit, it breaks, you've changed your mind or for no reason whatsoever simply send it back to us and we'll cheerfully refund you every cent.
We Promise that Returns are easy, simply call or email us and we'll get you a replacement or refund in a snap!
We Promise in the unlikely event that you find your order cheaper at another online store, just let us know and we'll beat the competitor's pricing hands-down.
We Promise that you love everything you buy from us. If you're unhappy for any reason whatsoever, just let us know and we'll bend over backwards to make things right again.
We Promise that ordering from us is 100% safe and secure. Your personal details are never shared, sold or rented to anyone either.